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customillustration-policies

Policies for
Commissioned Artwork

I'm here to help you through the process.
If you have any questions, just send me an email (info@susannekasielke.com) - I'd love to hear from you!


Process and Turnaround Time (very simplified)

Step 1: We pick a photo
Step 2: You pay 50% of total invoice
Step 3: I draw (7-10 days)
Step 4: You review and approve finished drawing  
Step 5: You pay remaining balance of 50% of invoice
Step 6: I ship the artwork to you (within 1-2 days of received payment)
Step 7: You receive artwork (3-7 days within US, 8-10 days outside US)


Shipping

I happily ship to all countries from my studio in the Washington DC area! If you live around DC, you're more than welcome to save on shipping costs and pick up your artwork directly at my studio.
International shipping costs vary by country and prices are upon request. Expected delivery for international shipping is 8-10 days. Please note that I'm not responsible for any additional custom and duty taxes applied.
Rush shipping is absolutely available. Just let me know when you need your artwork by and I'll do my best to make it happen.
All orders are shipped via USPS Ground unless agreed otherwise.
Shipping costs:
Artwork unframed within the US: $3.03
Artwork framed within the US: $7.97
Artwork unframed to Germany: $10.72


Changes

If you're not happy, I'm not happy. Each custom drawing is allowed to some minor adjustments free of charge after you've received a photo of the finished drawing for approval.


Cancellations and Returns

Because you commission me to create a unique piece of art for you, once you've paid the first non-refundable 50% of the final invoice, your order cannot be cancelled.
Once your final payment has been made you acknowledge and agree that the payment will be non-refundable other than if the art commission arrives damaged.
All artwork is carefully packaged and shipped in a way that damages are prevented. If any damages do occur in transit, please contact me with images that show the damage at info@susannekasielke.com. All claims for damages must be made within 7 days of arrival of the art commission.


Intellectual Property and Ownership

Susanne Kasielke retains full copyright for all artwork, goods, samples and graphic representations supplied or made available. All images and content are protected under United States and International copyright laws. The customer may not distribute, reproduce, or otherwise profit from the artwork, beyond the resale of the original artwork. No artwork or product shown herein may be copied or reproduced in any form without written permission or authorization from Susanne Kasielke.
Susanne Kasielke reserves the right to use, distribute, reproduce, or otherwise profit from the artwork without permission of the customer.


Additional Information

All prices are quoted in US dollars.
Policies and prices are subject to change without notice. Susanne Kasielke reserves the right to terminate any client account and order at any time at her discretion.
By ordering and commissioning custom artwork via email, by phone or else you acknowledge that you have read and agree to the terms and conditions of Susanne Kasielke.